FAQ

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1. What is the company's main business?

YM ZLD TECHNOLOGY focuses on high-end electronic manufacturing and precision equipment research and development. Our products cover semiconductor devices, intelligent sensors, and industrial automation equipment, serving fields such as consumer electronics, automotive electronics, and medical devices.

2. How can I contact technical support?

You can contact our technical support team via email at info@zldtechnology.com or submit a ticket on the "Contact Us" page of our official website. We will respond within 24 hours on weekdays.

3. What is the product ordering process?

Step 1: Submit an inquiry form on our official website or contact the sales team via email. Step 2: Confirm technical specifications and order details. Step 3: Sign the contract and make a prepayment. Step 4: Arrange delivery after production is completed and settle the final payment.

4. Do you support customized production?

Yes. Please provide a detailed technical requirements document. Our R&D team will assess the feasibility and provide a solution and quotation. The cycle is usually 4-8 weeks.

5. What after-sales services do you offer?

Warranty Period: 12 months of free warranty from the date of delivery (non-human damage). Technical Support: Free lifetime remote technical guidance. Repair Service: Paid repair and spare parts replacement after the warranty period.

6. How can I apply for sample testing?

Fill in the form on the "Sample Application" channel of our official website. After approval, pay the sample fee and shipping cost, and the samples will be sent. Sample fees will be refunded for bulk orders.

7. Do you provide international shipping services?

Yes, we support global logistics (DHL/FedEx/ocean freight). We will assist in handling export documents (such as certificates of origin, CE certification), and shipping costs will be settled based on actual expenses.

8. What quality certifications does the company have?

We have passed the ISO 9001 Quality Management System and ISO 14001 Environmental Management System certifications. Some products comply with RoHS and REACH environmental standards.

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